Privacy Policy
Last Updated: 15 July 2025
VanHub UK (“we”, “our”, or “us”) is committed to protecting the privacy of all users of our services, including customers seeking van services and self-employed drivers using our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
1. Who We Are
VanHub UK is a trading name operated by [Insert Legal Entity Name], based in [Insert Address], United Kingdom. We connect customers with independent van drivers for various transport jobs. Our services are provided via our website (vanhubuk.com), associated web forms, SMS messaging, email, and third-party tools (e.g. Tally.so, Zapier, ClickSend, Google Forms).
If you have any questions, you can contact us at:
2. What Data We Collect
We may collect the following categories of personal data depending on your interaction with our platform:
a) Customer Data
Name, phone number, and email address
Pickup and drop-off addresses
Job details and service preferences
Payment information (processed via secure third-party platforms)
b) Driver Data
Name, phone number, email
Vehicle type and capacity
Areas covered and job preferences
Insurance and identity documentation (if voluntarily provided)
Quotes submitted for jobs
c) Technical and Usage Data
IP address, browser type, and device information
Referral sources, time spent on site, and pages visited
Interaction with forms and communications
3. How We Use Your Data
We use your data to:
Connect customers with suitable drivers
Facilitate job quotes, bookings, and communication
Notify drivers of available jobs via SMS or WhatsApp
Provide customer support and service updates
Maintain security, prevent fraud, and ensure platform reliability
Improve our services through analytics and feedback
Comply with legal obligations and resolve disputes
We never sell your data. Ever.
4. Lawful Basis for Processing
We only process your personal data when we have a valid legal basis, including:
Consent – e.g. when you submit a form or opt-in to SMS updates
Contractual necessity – to match you with a driver or process a job
Legal obligation – for record-keeping or regulatory compliance
Legitimate interests – to improve our service or prevent misuse
5. Data Sharing
We only share your personal data when strictly necessary:
With independent drivers (only after job submission) to enable quotes
With service providers who assist us in sending messages, managing forms, storing data securely, or facilitating automation (e.g. Zapier, Airtable, Google, ClickSend, Tally.so)
With legal or regulatory bodies if required by law
All service providers are contractually bound to protect your data and comply with UK data protection law.
6. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purpose for which it was collected
Comply with legal, tax, or regulatory requirements
Resolve disputes and enforce our agreements
Driver and customer data may be retained for up to 6 years for business record-keeping unless deletion is requested earlier and legally permissible.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Correct inaccuracies in your data
Request deletion of your data (“right to be forgotten”)
Restrict processing of your data
Object to processing based on legitimate interest
Data portability, in certain circumstances
Withdraw consent at any time (where applicable)
To exercise any of your rights, please contact: privacy@vanhubuk.com
8. Data Security
We use encryption, access controls, and secure infrastructure to protect your data. However, no system is 100% secure. You are responsible for maintaining the confidentiality of any communication you send or receive from us (e.g. via email or SMS).
9. International Transfers
We may transfer data outside the UK (e.g. via third-party services). If we do, we ensure appropriate safeguards are in place, such as:
UK GDPR-compliant Standard Contractual Clauses (SCCs)
Data processing agreements
Transfers to countries with adequate protection status
10. Children’s Data
VanHub UK is not intended for use by children under the age of 16. We do not knowingly collect data from anyone under this age.
11. Changes to This Policy
We may update this policy from time to time to reflect changes in the law, our operations, or best practices. The most recent version will always be available at vanhubuk.com/privacy.
12. Complaints
If you're not happy with how we handle your data, please contact us first. You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
📞 0303 123 1113
🌐 ico.org.uk